Screens incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the organization.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Provides feedback to assist in the creation of performance improvement goals and the development of training programs
Ability to do call calibrations
Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision
Bring in necessary changes to the process and constant updates of call center core process
Good Communication skill
One important requirement for this skill is the efficiency means that meets the goal-setting.
Flexibility: This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments.
Should have experience in International BPO as Quality Analyst for 2-3 years
10+2 / a graduate in any stream
Should be flexible for all shifts
Saturday and Sunday fixed off.
Transport facility provided.
Salary is not a constraint for the right candidate.
Should be comfortable with Rotational Shift
To get more details on the opening please call on the mobile no. 9830540993, 9163139487, 9874744309, 8697657486, 9874744517, 9830531292, 9883011122, 9874744391, 9830933443, 9674741946
Maven InfoTech Pvt. Ltd (International BPO)
Eco space Business Park
Block 4A, 2nd Floor, Action Area
New Town, Rajarhat
Kol - 700-156
Maven The word itself signifies quality and excellence. We as a company aim to bring together the best & the most experienced human resource and technology under the same roof. It is our constant endeavor to develop and nurture the most potent and yet highly underutilized resource- the human resource.
We identify talent and quality and develop it further through constant training and supervision. Thus Maven Infotech creates some of the most reliable and efficient professionals. We are rated among the top ITES companies offering the best IT services to our clients on a constant basis.